Good Boss, Bad Boss

Robert Sutton

If you are a boss who wants to do great work, what can you do about it? Good Boss, Bad Boss is devoted to answering that question. Stanford Professor Robert Sutton weaves together the best psychological and management research with compelling stories and cases to reveal the mindset and moves of the best (and worst) bosses.

This book was inspired by the deluge of emails, research, phone calls, and conversations that Dr. Sutton experienced after publishing his blockbuster bestseller The No A$#&!*@ Rule. He realized that most of these stories and studies swirled around a central figure in every workplace: THE BOSS. These heart-breaking, inspiring, and sometimes funny stories taught Sutton that most bosses – and their followers – wanted a lot more than just a jerk-free workplace. They aspired to become (or work for) an all-around great boss, somebody with the skill and grit to inspire superior work, commitment, and dignity among their charges.

This book's Disciple Making Purpose

Most leaders (in life, at home, and in ministry) don’t really know when they are the bad boss. Even worse, their people don’t talk to them about what a great boss looks like for fear of conflict. We leverage this book for self-awareness of those in residency and leadership (Steps 9 – 10) and to provide helpful advice on being a Level 5 leader. This is a critical read for us as most disciples and ministry leaders have not been exposed to research on the topic of leadership.

Key Topics or Truths

Business
Leadership
Management
Leadership Self-Awareness

This Book is Good For...

Small business owners and those in mid to upper management who have never thought about whether they were good at managing.

How We Use this Book to Make Disciples

This book is of great value to any boss — lost or found. But when it is combined and connected to spiritual truths in the Bible, it becomes powerful for the believer. As with many secular books, great thinkers, even the lost, are only discovering God’s creation and God’s principles.

Every mature Christian is going to lead someone. They may lead their kids, their employees, their church teams, or even a larger group. God takes prepared, confident and skilled believers and deploys them to lead others in discipleship, lead His work for the Kingdom, and a host of other great opportunities. The concepts in this book when exploded by Scriptural truth bring disruption to the often narcissistic leaders in the church world and challenge us to become servant-minded.

We have disciples read and review the book over three weeks,

  1. Asking them to support or deny Sutton’s ideas with God’s truths about leadership, humility, and service.
  2. If they make the connections well, we simply move to the next chapter.
  3. If they struggle to make those direct and indirect connections, we meander through the reviews guiding them to critical thinking. We want them to not only get the truths about leadership but to master critical thinking and adjust themselves to God’s truths that connect to Good Boss, Bad Boss.

Here is our three week reading plan with some sample ideas,

Week 1 – Chapters: Preface, 1–3
Theme: What separates great bosses from destructive ones; why small daily actions matter.

  • How does Sutton define the difference between a “good boss” and a “bad boss”?
  • What small daily habits distinguish effective leaders? Which do you see (or not see) in your workplace?
  • Sutton stresses “attitude and behavior trump formal power.” Do you agree? Why or why not?
  • Who was the best boss you’ve had? What specific actions made them effective?

Week 2 – Chapters: 4–6
Theme: Spreading respect, building safety, managing up, and dealing with toxic bosses.

  • Sutton argues that “what happens in the boss’s head spreads to the team.” How have you seen this in action?
  • What does it mean to foster psychological safety, and why is it critical for performance?
  • What strategies does Sutton recommend for “managing your boss”? Which could you apply in your context?
  • Think of a toxic boss you’ve known. What ripple effects did their behavior create across the organization?

Week 3 – Chapters: 7–9, Epilogue
Theme: Persistence, humility, learning, and leaving a lasting positive legacy as a boss.

  • What role does humility play in being a great boss, according to Sutton?
  • Sutton says great bosses “absorb blame and spread credit.” How can you practice that in your own role?
  • How do you want people to describe your leadership legacy 5–10 years from now?
  • Which single change from this book would most improve your leadership today?

We use the standard non-fiction approach to review asking first, “Okay, who got what out of chapter X?” Then we follow the discussion around the room until the Spirit or the observations are complete. Then we move to the next chapter. We are always asking, “Does this have any application to you?” and “Is this biblically consistent?” We really want disciples to connect the Bible to the book and confirm/deny the data.

Real Life Story

I was in upper-middle management working as a problem solver for the board of a bank that got foreclosed on by the Federal Government. They fired the top and kept us around to sell off loans and close the bank. All of us, including those I led on my team, became equals — serfs. One day over lunch, Rebecca, a previous junior team member said, right in front of everyone, “You know you have a problem right?” I was caught off guard. “We all know you are a genius and you get things fixed but you were a real jerk. You had no patience while we tried to catch up to you. You talked to us like we were dumb.” Bam! It hit me like a ton of bricks. Despite my success, I wasn’t a good leader at all. I wish I had access to this “Good Boss, Bad Boss” long before that moment. I would have been better. My success would have been greater. And, I would have been nicer. I love this book.

Know Issues or Controversies

There are a few cuss words in this book when describing a bad boss. If you are leading at a more coat-and-tie church, you might want to warn them. It sounds silly but it was not worth losing the reader.

We love this book because it is a disruptor in the field of leadership that is based on data and experience. It causes leaders to think about whether they are really a good boss. A favorite thought from the book is, “The boss is the last one to know he is a bad boss.” This book can be powerful when the disciples connect Bible verses and truths to the ideas of leadership presented.

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Robert Sutton
Book Details
Pathway Steps: 10 – 11
Reading Time
Three Weeks
Start Reading After Week 21
17 Pages per Day
18 Minutes per Day
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Pairs well with the truths in The 21 Irrefutable Laws of Leadership and Spiritual Leadership.